Clients are the lifeblood of any business - we can’t survive without them. You could go as far as to say that no matter what industry you work in, you have one primary goal - that is to serve a client.  Internal or external, we must meet a client need to ensure that tasks and functions meet expectations.   Yet many businesses treat their clients as a given - an expected commodi...

When Change Fails, Change Again - And Again! By Abhijit Bhattacharjee All of us are familiar with this phenomenon of never-ending changes in organisations. As a concept, change is fine, and shows signs of an organisation adapting to its changing environment. Except that, the type of changes I am referring to are primarily about changes in structures, or more appropriately, organogram. ...

Discussions regarding leadership and the qualities, traits and skills you must possess to be a leaders have existed for thousands of years. Place 15 people in a training room and ask them to discuss ‘What is Leadership?’ and you can end up with hundreds of responses, all of them being right for the person that thought of it. Here are a few examples: ‘Managers are people who do things ri...

Attitudes Should Be a Part of Leadership Skills Training By Andre Boykin If you hear a motivational speaker you can probably make a safe bet that at some point in the speech there is going to be a discussion about attitudes. Motivational speakers know how important attitudes are for anyone to achieve what they want to achieve. What we don't see is a lot of talk about attitudes in leade...

Leaders - Postponing a Difficult Conversation? By Sharon Rich Ever had to give an employee a negative performance review? Or tell a direct report you're letting them go? Have to tell a boss that his way of doing business is causing problems? Need to confront a friend about asking too much without giving back? Been on the receiving end of a confrontation? I'm hearing from a lot of lead...

Does Integrity Reside in Your Business? By Cookie Tuminello "Integrity is not a 90 percent thing, not a 95 percent thing; either you have it or you don't." - Peter Scotese Opening up the newspaper or turning on the news can be a really scary act these days, which is why I don't recommend doing either of these activities on a regular basis. It seems as if greed and lack of ethics are r...

Building an Extraordinary Team By Tim Link Have you ever participated in a team or led a team that delivered less than stellar results? If you've had this experience-and most of us have- then your team was likely missing one or more of the characteristics of high functioning teams. A high functioning team can accomplish things a group of independently functioning individuals can never ...

Team Building - Your Beliefs Can Create Success or Failure! By Andy Britnell Before Roger Bannister broke the four-minute mile, people believed it was an impossible feat which would kill the person who attempted it. Bannister achieved it, though, because he was one of the few people who believed it was possible. Once he had achieved that goal, other people started to break the four-min...

Essentials For Building a High Performance Team By Dennis Sommer Teams represent a very powerful mechanism for getting significant results in organizations today. Much has been learned about the development and implementation of teams over the past few years. We have seen what works, what doesn’t and the best approach for developing and nurturing teams. A new class of teams are evolvi...

Have a Passion for What You Do By Shawn Doyle “I am a firm believer in the theory that people only do their best at things they truly enjoy” -Jack Nicklaus, Pro Golfer How is passion defined? Webster’s defines passion as: “Pervading spirit, ruling passion, master passion, fullness of heart, flow of soul.”?Why is it important to feel passion for what you are doing, both professionally...