DIFFICULT CONVERSATIONS

IN THE WORKSPLACE

DEVELOP A CORE TEAM SKILL THAT IMPACTS WORKPLACE RELATIONSHIPS AND BUSINESS CULTURE

Today more than ever, team members, leaders, managers and small business owners are struggling to have honest, open and CRUCIAL conversations with their team members. Failing to address a difficult issue creates tension and conflict, builds an environment of mistrust, and destroys the efficiency and effectiveness of the team. No matter what your industry or profession, you can't afford NOT to have conversations that make a difference. But to have these conversations, you have to know what to say, when and how.

Do you struggle with DIFFICULT conversations?

THIS IS AN IMPORTANT TEAM BEHAVIOUR THAT MANY STRUGGLE WITH - BUT IT DOESN'T NEED TO BE

Today more than ever team members, Managers and small / medium enterprise business owners are struggling to have honest, open and crucial conversations regarding performance that isn't meeting expectations, and it is affecting their workplace relationships and business culture. Is this you? We work with team members to:

boost your crucial conversation confidence and get to the point

how to use the ‘right words’ to ensure understanding

understand your personal communication style and how to adapt to others

use the 'right' words for understanding and get you rmessage across clearly and without confusion

build skills in dealing with personal issues and uncomfortable conversations

design and frame a difficult conversation and apply it in our *P.M Simulator

PLUS: Lots of tips and tricks to accelerate efficiency and effectiveness for yourself, your team and your business

PLUS PLUS: Practice, feedback, review and practice with our trained Actor staff and Master facilitator to have your confidence soar in any crucial conversation!

DIFFICULT CONVERSATIONS IN THE WORKPLACE Testimonials

Dixie Villaneuva HR Manager

/ Note Printing Australia

'Michael delivered the training based on a detailed brief provided by us, and designed the course specifically to ensure the course would suit his target audience and was aligned to our organisation’s current practices. The feedback received was very positive and having attended the program myself, I found the course to be practical and invaluable. Michael is an experienced facilitator with an engaging communication style.'

Chris McKee Technical Devt & Design Manager / Note Printing Australia

'We all hear many words of wisdom through peers and academia explaining why it's a good idea to use performance management but this was the first time anybody had offered me effective, practical advice on how to apply it. I found Michael's style to be direct and informal, using practical language backed up with minimal theoretical frameworks. The role plays with actors were high impact and a great twist on an old topic. Highly recommended.'

Craig Honey Chief Executive Officer

/ MSP Photography

'I have completed a number of these courses in my time and found this course to be one of the best. Michael’s facilitation style was professional, yet relaxed, and as a result put our staff at ease. Michael created a great learning and networking environment.'

Francesca MacPherson General Manager / CIC Higher Education

'Leadership coaching with Michael Peiniger has helped me more than I thought it would, I wasn't sure what to expect but his coaching brought out the leader who was always in me, but perhaps was a little afraid.'

practice makes perfect - the D.C Simulator

THE DIFFICULT CONVERSATION SIMULATOR LETS YOU PRACTICE REAL CONVERSATIONS, WITH REAL PEOPLE, IN REAL TIME

The behaviour that has the biggest difference on a difficult or crucial conversations - PRACTICE! We work with you to develop custom conversations, or work through some of our more difficult examples to build your skill. You will:

work with trained actors and take part in a 'real-life' difficult conversation

build your confidence

practice real-life conversations with real-time responses

amend, edit and change your conversation based on feedback from our experienced coaches

have the same conversation with mutliple responses, or 'build' the scenario and go deeper - the choice is yours

This isn't 'role-playing' with other participants - where the responses are false and misleading, not to mention awkward. We use specially trained male and female actors to assume roles and positions within your team - giving you real life responses you must adapt to. The best part - if you make a mistake or struggle with your words under pressure - you try it again! Just like a pilot logging in hours of work in a Pilot Simulator - saving $$$ and time to prepare for difficult manoeuvres rarely dealt with - you get to practise performance management and difficult conversations in trying circumstances - preparing you for when it occurs in real life.

Ready to EMBRACE DIFFICULT CONVERSATIONS IN THE WORKPLACE?

DISCUSS YOUR TRAINING REQUIREMENTS TODAY

Our experienced leadership coaches and Difficult Conversations in the Workplace facilitators can discuss plainly and clearly the Kameleons Difficult Conversations process and what you can achieve in the time set. Discuss the situations you struggle with and are looking to build confidence in - and which conversations you would like to practice with our trained actors.

If you are looking to take raise your confidence and skill in having difficult conversations in the workplace, enquire below and we can discuss your next step.

ENQUIRE ABOUT THE DIFFICULT CONVERSATIONS IN THE WORKPLACE WORKSHOPS