Leading Difficult Conversations

Michael did an excellent job in adapting course content by actively reading the room and restructuring it to meet their training needs. He understood how to approach real life examples of challenging management situations and provide techniques to work them through with the team.

The workshops with Michael have been incredibly valuable for our team at Vivo. Even with our team spread across different locations, he kept us engaged and working together on new concepts that have already made a difference in our salons. I particularly appreciated the balance of discussion, learning, and practical application—it made the sessions both insightful and actionable.

I highly recommend Michael’s workshops for anyone looking to refine their leadership skills and elevate their team’s performance!

I enjoyed the ability to share experiences with people in different industries and work experience backgrounds. The ability for the trainer to draw on their experiences as both team member and leader made it easier to relate to the material.

Although there were a number of topics in the program, I couple of really interest topics I enjoyed included; how to have difficult conversations and prioritising the important tasks, not the urgent tasks.

What stood out the most was his ability to connect with each individual on a personal level. He puts in 100% effort, encourages participation, and ensures everyone feels heard. His guidance helped me gain clarity, shift my perspective, and truly understand leadership in a new way. He doesn’t just teach leadership—he embodies it, setting a great example of what a true leader should be.

I had the privilege of taking a leadership course with Michael, and I can confidently say he is a true mentor. His approach to coaching is not only insightful but also incredibly engaging. He has a great sense of humour, which made learning enjoyable, and the way he led the team was exceptional.

I’ve trained with Michael as both part of group sessions within our company, and one-on-one executive coaching. It was time well spent. The coaching process was an enjoyable way to learn a better attitude and approach to work that resulted in lifting myself and the team, fostering a productive culture of ownership and accountability. We worked on, and I made gains in the following areas: managing tricky work relationships, developing good behaviors with respect to time management & planning, becoming aware of my own habits & self monitoring for what works/doesn’t, and big picture thinking. I now find myself more able to get the results I want from myself and others. Michael’s manner is personable without letting you ‘off the hook’; his feedback oftentimes insightful, he’s heavily invested in helping you find your way to achieve the outcomes you want.

Michael took the team to a new place during his workshop – the response and feedback from the whole group was amazing and they all took things away with them. Becoming Accountable is now a positive message – not a negative feeling! Can’t wait to take the team through more work with Michael and his team.

‘Michael recently delivered a Leadership Development Program for us and has done a super job. He is a passionate and knowledgeable coach who has the ability to apply solid leadership tools into practical every day scenarios.’

‘I recently participated in a series of leadership development workshops run by Michael. Michael was an engaging, personable facilitator and I walked away with some really valuable takeaways from the sessions.’