The Leading Difficult Conversations Workshop
Our Leading Difficult Conversations 1-day workshop helps participants understand how to lead and manage difficult conversations in a professional manner while maintaining respect for everyone involved.
Today, more than ever, you as a team member, leader, manager or small business owner are likely struggling to have honest, open and CRUCIAL conversations with your team members. If you don’t address a difficult issue it can create tension and conflict, build an environment of mistrust and destroy the efficiency and effectiveness of the team. No matter what industry or profession you’re in, leading the right conversations that make a difference is essential for success – but to do this effectively you need to know what to say, when to say it and how.
Do you struggle with difficult conversations?
Are you struggling to have honest, open and crucial conversations regarding performance that isn’t meeting expectations? This is affecting your workplace relationships and business culture. Let us help! Our workshop will guide you through the process of having these difficult conversations in order to improve your team’s performance and create a healthier work environment.
- Boost your crucial conversation confidence
- Learn the steps to preparing for a difficult conversation
- Understand your personal communication style and how to adapt to others
- Learn your emotional triggers and what escalates / de-escalates a conversation
- Practice skills in dealing with personal issues and uncomfortable conversations
- Design a difficult conversation framework to become comfortable with your specific difficult conversations
- Tips and tricks from the experts to accelerate efficiency and effectiveness for yourself, your team and your business
Attend The Next Public Program in Melbourne
16-17 April 2024
Become the Leader that Others Choose to Follow
Leading Difficult Conversations Workshop
The easiest way to get started or to advance on your leading difficult conversations journey is to either:
- Book a FREE 15 Minute Q&A Session if you would like to know more about our Leading Difficult Conversations workshop and process or
- Book a 30 Minute Introductory Session if you would like to discuss the content included in the Leading Difficult Conversations workshop, practical applications that generate efficiency and effectiveness or tailoring to your current leadership needs.
Click here to use our simple online calendar (Calendly).
In your session we’ll answer any questions you have, explain the program content, timing and/or budget, and demonstrate why you would be making the right choice in attending a Developing Leaders Leading Difficult Conversations workshop.
Become The Leader That Others Choose To Follow Today
Alternatively make an enquiry with Developing Leaders to find out more about the Leading Difficult Conversations workshop and we’ll be in touch.
by Do You Struggle With
Leading Difficult Conversations In Your Workplace?
What Will You Learn In The Workshop?
Prevent Conversation Procrastination
Stop avoiding difficult conversations, and deliver with confidence and poise
Confidence Verbal Communication
Better articulate your message and make it heard and understood through tried and tested communication techniques
Understand Conversation ‘Bombs’
Learn the trigger words that escalate emotionally charged conversations as well as those that create consensus and understanding
Conversation Preparation
Prepare and plan for a difficult conversation using the IDRIFT model
Emotional Regulation
Know and regulate your own ‘hot buttons’ so you can keep your cool in difficult situations
Active Listening
Apply active listen skills or both sides of the conversation, not just your own
Response Management
Respond rationally and effectively whilst managing your emotions
De-Escalation
Learn the techniques for defusing emotionally-charged conversations
Conflict Resolution
Resolve conflicts and restore trust with customers and team members
Comfortable with Uncomfortable
Build skills in dealing with personal issues and become comfortable with your specific uncomfortable conversations
Conversation Control
Regain and stay in control of the conversation for longer
Positive Relationships
Maintaining harmonious working relationships after conducting a difficult conversation
To Compliment Day 1, Why Not Add The Difficult Conversation Simulator On Day 2?
What Will You Gain By Adding The Difficult Conversation Simulator To Your Workshop Workshop?
Practice makes perfect. The Difficult Conversation Simulator lets you practise real conversations, with real people, in real time. Practice, feedback, review and practise again with our trained Actor staff and Master facilitator to have your confidence soaring in any crucial conversation!
We work with you to develop custom conversations, or work through some of our more difficult examples to build your skill.
Live Practice
Confidence Verbal Communication
Let your confidence soar after completing your most difficult and uncomfortable conversations with ease, based on feedback from our experienced actors and coaches
Real Responses
Replay Again & Again
Didn’t feel confident in your first practice – do it again! Want to adjust your style, try something different or go deeper in your responses? The choice is yours
Are You Ready To Book Into The Next
Leading Difficult Conversations Workshop in Melbourne?
Client Testimonials - Leading Difficult Conversations
I’ve trained with Michael as both part of group sessions within our company, and one-on-one executive coaching. It was time well spent. The coaching process was an enjoyable way to learn a better attitude and approach to work that resulted in lifting myself and the team, fostering a productive culture of ownership and accountability. We worked on, and I made gains in the following areas: managing tricky work relationships, developing good behaviors with respect to time management & planning, becoming aware of my own habits & self monitoring for what works/doesn’t, and big picture thinking. I now find myself more able to get the results I want from myself and others. Michael’s manner is personable without letting you ‘off the hook’; his feedback oftentimes insightful, he’s heavily invested in helping you find your way to achieve the outcomes you want.
Michael took the team to a new place during his workshop – the response and feedback from the whole group was amazing and they all took things away with them. Becoming Accountable is now a positive message – not a negative feeling! Can’t wait to take the team through more work with Michael and his team.
‘Michael recently delivered a Leadership Development Program for us and has done a super job. He is a passionate and knowledgeable coach who has the ability to apply solid leadership tools into practical every day scenarios.’
‘I recently participated in a series of leadership development workshops run by Michael. Michael was an engaging, personable facilitator and I walked away with some really valuable takeaways from the sessions.’
The Developing Leaders course was so beneficial for our team. I loved the velocity checkpoint insights into my personality and management style, and found the advice on how to hold difficult conversations to be particularly valuable. It’s not always easy to approach sensitive topics, but the course provided some practical tips on how to navigate those conversations effectively. Some of the key takeaways included providing clear and direct feedback, active listening, working collaboratively to find a solution, accountability to ourselves and our team, and emphasised the importance of being respectful of your and others time. Highly recommend.
The Executive Leadership Program is a well compressed program for current and new leaders are willing to step forward to work as a team who are thinking outside the box to achieve the goals in a strategic and organized way. Michael Peiniger is a very experienced professional to train the multiskilled team to work as a team, and to understand the pros and cons of the current strategies. This can re-shuffle the skills and goals to achieve the targets to forecast in a strategic way. Also, this is a great platform for you to share your values and know your team in depth. There are some great tools that will help to rethink ourselves individually/team where are we now and who are the key people in the team for specific roles to take the stewardship to drive the business to great success. I strongly recommend this program for medium sized businesses to get a good traction between the team.
Michael’s approach to leadership development is unique to all others ensuring that his content & techniques have genuine cut through and enduring behavioural influence on leaders for such a mission critical challenge facing all organisations.
There are many leadership programmes out there, but Developing Leaders is a cut above the rest. Previous programmes I’ve been involved with simply discuss your strengths and weaknesses, but don’t really give you anything to build on. Michael shares information on your strengths and weaknesses with you, but also discusses how your traits interact with each other. Under his coaching, I’ve become more aware of my behaviours both personally and professionally, which has resulted in my being better able to handle problems when they arise. I highly recommend Developing Leaders to any business or team leader who wants to learn how to build a strong, resilient, high functioning team.
Easily one of the best facilitators I have ever come across. His depth of experience and ability to get straight to the heart of things is first class. I still use a key facilitation and reflection technique I learned from Michael over 10 years ago. I can’t recommend him highly enough.
Michael led a leadership and culture program within my organisation. He was very relatable and effective with our group of leaders, who were each from diverse backgrounds and professions. Michael’s facilitation style unified the group and broke down any actual or perceived barriers. Personally, Michael gave me the confidence to share my vulnerabilities and learn and grow from them. He taught me to share my stories with people to enable a genuine learning experience. I would highly recommend Michael to any organisation who is looking to create a culture of integrity, accountability and transparency.
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