The Leading Difficult Conversations Workshop
Our Leading Difficult Conversations 1-day workshop helps participants understand how to lead and manage difficult conversations in a professional manner while maintaining respect for everyone involved.
Today, more than ever, you as a team member, leader, manager or small business owner are likely struggling to have honest, open and CRUCIAL conversations with your team members. If you don’t address a difficult issue it can create tension and conflict, build an environment of mistrust and destroy the efficiency and effectiveness of the team. No matter what industry or profession you’re in, leading the right conversations that make a difference is essential for success – but to do this effectively you need to know what to say, when to say it and how.
Do you struggle with difficult conversations?
Are you struggling to have honest, open and crucial conversations regarding performance that isn’t meeting expectations? This is affecting your workplace relationships and business culture. Let us help! Our workshop will guide you through the process of having these difficult conversations in order to improve your team’s performance and create a healthier work environment.
- Boost your crucial conversation confidence
- Learn the steps to preparing for a difficult conversation
- Understand your personal communication style and how to adapt to others
- Learn your emotional triggers and what escalates / de-escalates a conversation
- Practice skills in dealing with personal issues and uncomfortable conversations
- Design a difficult conversation framework to become comfortable with your specific difficult conversations
- Tips and tricks from the experts to accelerate efficiency and effectiveness for yourself, your team and your business
Attend The Next Public Program in Melbourne
16-17 April 2024
Become the Leader that Others Choose to Follow
Leading Difficult Conversations Workshop
The easiest way to get started or to advance on your leading difficult conversations journey is to either:
- Book a FREE 15 Minute Q&A Session if you would like to know more about our Leading Difficult Conversations workshop and process or
- Book a 30 Minute Introductory Session if you would like to discuss the content included in the Leading Difficult Conversations workshop, practical applications that generate efficiency and effectiveness or tailoring to your current leadership needs.
Click here to use our simple online calendar (Calendly).
In your session we’ll answer any questions you have, explain the program content, timing and/or budget, and demonstrate why you would be making the right choice in attending a Developing Leaders Leading Difficult Conversations workshop.
Become The Leader That Others Choose To Follow Today
Alternatively make an enquiry with Developing Leaders to find out more about the Leading Difficult Conversations workshop and we’ll be in touch.
by Do You Struggle With
Leading Difficult Conversations In Your Workplace?
What Will You Learn In The Workshop?
Prevent Conversation Procrastination
Stop avoiding difficult conversations, and deliver with confidence and poise
Confidence Verbal Communication
Better articulate your message and make it heard and understood through tried and tested communication techniques
Understand Conversation ‘Bombs’
Learn the trigger words that escalate emotionally charged conversations as well as those that create consensus and understanding
Conversation Preparation
Prepare and plan for a difficult conversation using the IDRIFT model
Emotional Regulation
Know and regulate your own ‘hot buttons’ so you can keep your cool in difficult situations
Active Listening
Apply active listen skills or both sides of the conversation, not just your own
Response Management
Respond rationally and effectively whilst managing your emotions
De-Escalation
Learn the techniques for defusing emotionally-charged conversations
Conflict Resolution
Resolve conflicts and restore trust with customers and team members
Comfortable with Uncomfortable
Build skills in dealing with personal issues and become comfortable with your specific uncomfortable conversations
Conversation Control
Regain and stay in control of the conversation for longer
Positive Relationships
Maintaining harmonious working relationships after conducting a difficult conversation
To Compliment Day 1, Why Not Add The Difficult Conversation Simulator On Day 2?
What Will You Gain By Adding The Difficult Conversation Simulator To Your Workshop Workshop?
Practice makes perfect. The Difficult Conversation Simulator lets you practise real conversations, with real people, in real time. Practice, feedback, review and practise again with our trained Actor staff and Master facilitator to have your confidence soaring in any crucial conversation!
We work with you to develop custom conversations, or work through some of our more difficult examples to build your skill.
Live Practice
Confidence Verbal Communication
Let your confidence soar after completing your most difficult and uncomfortable conversations with ease, based on feedback from our experienced actors and coaches
Real Responses
Replay Again & Again
Didn’t feel confident in your first practice – do it again! Want to adjust your style, try something different or go deeper in your responses? The choice is yours
Are You Ready To Book Into The Next
Leading Difficult Conversations Workshop in Melbourne?
Client Testimonials - Leading Difficult Conversations
Michael delivered well organized and structured leadership course elaborating plenty of models that one can apply and sharpen up personal leadership skills. He knows how to get the participants well engaged with practical examples on how to navigate real life workplace situations. He is very passionate about the subject and his energy is clearly reflected on the course content he delivered. Highly recommended.
Michael is very engaging, relatable with funny real life stories to help make the learning click. Even though it was a virtual workshop it felt like he was right there with us. I found the work alignment exercise VERY beneficial and interesting. Another goodie (which is very functional in a workplace or even on a personal front) is the IDRIFT model. I would highly recommend Michael! 5 stars all round!
I participated in the Developing Leaders program in 2024 along with several of my co-workers and participants outside my work organisation. The program was a great experience where we were able to discuss and apply leadership concepts which was further supplemented with leadership reading materials. Great program.
I had the privilege of taking a leadership course with Michael, and I can confidently say he is a true mentor. His approach to coaching is not only insightful but also incredibly engaging. He has a great sense of humour, which made learning enjoyable, and the way he led the team was exceptional.
There are many leadership programmes out there, but Developing Leaders is a cut above the rest. Previous programmes I’ve been involved with simply discuss your strengths and weaknesses, but don’t really give you anything to build on. Michael shares information on your strengths and weaknesses with you, but also discusses how your traits interact with each other. Under his coaching, I’ve become more aware of my behaviours both personally and professionally, which has resulted in my being better able to handle problems when they arise. I highly recommend Developing Leaders to any business or team leader who wants to learn how to build a strong, resilient, high functioning team.
Easily one of the best facilitators I have ever come across. His depth of experience and ability to get straight to the heart of things is first class. I still use a key facilitation and reflection technique I learned from Michael over 10 years ago. I can’t recommend him highly enough.
Michael led a leadership and culture program within my organisation. He was very relatable and effective with our group of leaders, who were each from diverse backgrounds and professions. Michael’s facilitation style unified the group and broke down any actual or perceived barriers. Personally, Michael gave me the confidence to share my vulnerabilities and learn and grow from them. He taught me to share my stories with people to enable a genuine learning experience. I would highly recommend Michael to any organisation who is looking to create a culture of integrity, accountability and transparency.
Michael worked with us at realestate.com.au facilitating Management Development programs for our managers and team leaders. He is a great facilitator and highly competent in the core management disciplines.
I have known Michael in a professional capacity during which time he personally delivered professional training services to the REA Group over a period of a year. He delivered his sessions to the highest standard, has been reliable, professional and provides out of the box methods. He also offered one-on-one support after hours. I would have no hesitation in recommending Michael to lead and facilitate training sessions.
Michael was used throughout the past year to run a number of workshops for management leadership training. I have benefited greatly from his presentation style, material covered, and coaching. I would not hesitate in recommending him in future for the leadership development of myself or others.
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