I found Michael to have a very down to earth approach to his training and this made it credible and easy to relate to. The structure and content of the training was broad enough to cover most aspects of the work experiences which would be encountered. By including the actors as part of the scenario training it provided a genuine reflection of how a staff member may react in a real life situation. That made each manager decide how they would respond in that situation. I learnt a lot from his training and I am sure the other participants did also.
